Reapit – Who are we?

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.

In the United Kingdom and Ireland, Reapit’s market-leading technology product suite provides estate and lettings agents with powerful tools covering lead generation, sales, lettings, property management, block management, client accounts, key management and analytics, underpinned by a robust, security infrastructure.

Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time.

What you’ll be doing

Reporting to our Senior Director, Customer Success & Training you will play a key role as part of the Customer Success Leadership team.

You will be responsible for:

• Developing and maintaining a unique understanding and executive level working relationship with our Enterprise customers & prospects, understanding their business strategy and plans to ensure they and Reapit are aligned.
• Take ownership of a portfolio of assigned Enterprise customers, providing them with a single point of accountability and working with internal teams to enhance engagement, increase product adoption and overall value realisation.

• Delivering Customer service excellence through regular meetings and engagement, ensuring SLAs are consistently met and Customer expectations are exceeded at every opportunity, in order to maintain Customer retention along with outstanding Customer Satisfaction scores.

• Demonstrate model behaviours and a focus on excellence to develop strategies that drive Customer satisfaction levels.

• Pro-actively identify customers present and future needs and manage delivery expectations of these by engaging with internal departments and available customer data to ensure that our business can meet customer demands.

• Identify and nurture Customer & Prospect opportunities through consultation to solve Customer business needs and ensure Reapit maximises on revenue streams.
• Carry an individual quota, develop and implement effective strategies to drive new business growth and achieve revenue targets.
• Develop and execute an Enterprise sales plan focused on driving B2B SaaS sales.

• Ensure retention of existing business in line with the Company’s strategy and revenue forecasts.

• Document Customer calls and meetings using directed toolset in line with our Customer Engagement model.
• Work closely with marketing, product, and sales teams to align strategies and ensure seamless client experiences.

Who we’re looking for

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

Experience:

• Minimum 10 years spent in senior roles within estate agency or prop-tech with a strong understanding of the industry and how to drive growth and success.

• Leadership / Management experience within estate agency or prop-tech environment with understanding of relevant KPIs and performance management.

• Demonstrates experience of building and maintaining successful executive leadership relationships

• Demonstrates experience of understanding business needs and finding critical business solutions

• Results-oriented, with the ability to demonstrate tangible outcomes in terms of revenue growth, deal size, and year-over-year achievements.

Technical Skills:

• Knowledge of CRM / SaaS sales platforms, such as Salesforce or HubSpot, is an advantage.

• Strong data analysis skills to assess impact and outcomes.

Soft Skills:

• Excellent interpersonal, communication, and stakeholder management skills.
• Ability to work effectively in cross-functional teams and manage multiple priorities.
• Problem-solving mindset, with the ability to adapt to changing priorities.
• Demonstrates effective presentation skills

What your impact and success looks like

As an Account Director, we expect your success and impact in the early stages of your career with us to look something like this:

Within 1 month:

• Be familiar with our product suite, the solutions we offer and our Customer Engagement model.
• Understand and take ownership of Customer plans, ensuring we capture and maintain knowledge and confidence in our understanding of Enterprise Customers.
• Attend Enterprise customer meetings and start to form a relationship with Key Stakeholders.

• Be familiar with our internal processes and at an advanced stage through our internal learning system.

Within 3 months:

• Take ownership of a portfolio of Enterprise customers and work as part of Customer Success Leadership team to enhance Customer engagement for Enterprise Customers.
• Lead an executive briefing, demonstrating the ability to implement & support change in large scale organisations.

• Understand and work towards the regional UKI and personal quota objectives

Within 6 months:

• Demonstrate building of executive relationships with a portfolio of Enterprise Customers.
• Demonstrate examples where you have delivered added value to customers by being knowledgeable on the product suite and industry.
• Show strong commercial awareness, supporting with Enterprise contract discussions and renewals.

• Become a key conduit between Reapit and our Enterprise Customers, enhancing the relationship and the value to our Customers and growing product adoption.

• Have an appropriate level of analytical understanding to be able to collect data, deliver analysis and recommend solutions

What’s in it for you?

We’re offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You’ll feel part of a special team. You can expect a highly competitive salary and some great benefits, including:

• 5.5% employer pension contribution
• 22 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days)
• Business permitting, we’re closed over Christmas, to give you time back to your friends and family
• Formal and in-house training for your L&D plus access to Go1 – the worlds largest online learning library
• Health benefits including Gym Flex, annual flu vaccinations and many others
• Season ticket loan
• Regular local and companywide social events including Tucker Thursday - mouth-watering cuisine delivered straight to the office doors once a month!
• Opportunity to participate in retail benefits and savings via our Benefits partner, Benni!

Don’t tick all the boxes? Neither do we

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success.

We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.

We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.